frequently asked questions

Q: What products do you use in the salon? 

A: Schwarzkopf- Hair colours, Shampoo, Conditioners and Styling

    Pravava– Hair Colours and Keratin Straightening

    Mr Smith- Shampoos, Conditioners and Styling

    Evy– Hair Tools

    Olaplex and Fibreplex- Blonde Rebonding Treatment 

    Amore and Perfect Hair – Hair Extensions      

    Naked Tan and JBronze – Spray Tanning

    Sacha Cosmetics – Make-Up

Q: Why Schwarzkopf?

A: We use Schwarzkopf Igora Royal and Blonde Me lightening products for the cleanest blondes, the brightest reds, the warmest coppers and the richest browns with minimal fade, amazing shine, less brass and 100% grey coverage. 

  • Maximum Performance
  • Up to 100% white hair coverage
  • Ultimate colour retention
  • Intense colour vibrancy
  • Perfect colour equalisation – even on porous hair
  • Clearest* lifting shades with advanced care**
  • Absolute true to tuft results

Q: My straightening irons are burning my hair. Help!

A: Here at Birdie we use Evy Hair Straighteners.

Every EVY PROFESSIONAL product uses unique Mineral Infused Technology for the ultimate styling experience. While some products incorporate one or two minerals, Evy is infused with an extraordinary blend of 32 minerals. Sourced from one unique place in Japan, the rich post volcanic minerals have long spoilt locals with healthy skin and beautiful hair. Now, EVY brings this luxurious hair experience to you. This amazing natural resource of 32 minerals generates negative ion and far infrared energy, micronising water into fine particles that penetrate hair with more power than ever before. The result is pure inner hydration that leaves hair healthy, shiny and lustrous looking.

Q: Will my spray tan go orange?

 A: Naked Tan and JBronze professional spray tan solutions use either violet or green based bronzers that produce an instant natural tan shade when sprayed on the skin, and prevent yellow /orange undertones in the developed tan. The solution adapts to any skin type as it picks up and adopts the skin's individual darker tones, whilst deepening the colour of its lighter variations to produce the most authentic looking tan in any shade desired, from lightly sun-kissed through to the darkest of tans. Better still, the tans are non-sticky, smudge proof and completely odourless once the tan has developed.    

Q:  My old spray tan is patchy and wont come off. Do i need it off before my next tan?

A: Yes, you will get a better result. We recommend a tan removal mitt  to be used to remove fake tan residue that normal exfoliation will not remove, or it can be used to correct minor fake tan errors such as an area that has had too much fake tan applied. The mitt is made of woven fabric composed of irregular threads with different degrees of elasticity. When combined with water and massaged on the skin, the black side of the mitt removes any fake tan residue, while the gentler brown side is for fake tan correction. 

Q: My curly hair is frizzy with lots of split ends, is this because my hairdresser uses a razor and thinning scissors?

A: Yes. Curly hair should never be razored. This causes the hair to split and go frizzy. Here at Birdie our hair stylists are trained to texturise your curly hair without razoring or thinning. We also recommend using Schwarzkopf Curl Honey for a weightless feel helping moisturise your curls and improve elasticity.

Q:  Should I get more than a day out of my Blow Dry?

 A:  Here at Birdie we pride ourselves on giving our clients ‘Kew’s best Blow Dry’. Come in and see for yourself! Our Blow Dry's last up to a week.   

Q: why don't you use chemical free colour?

A: No hair colour is chemical free. Hair colour contains chemicals and is mixed with Hydrogen Peroxide to produce a chemical reaction. The only chemical free colour is henna. 

Q: Why Sacha Make-Up?

 A: If your foundation leave you looking too pink, orange or ashy. All Asian, Indian, African, Mediterranean, Latin and most Caucasian women have yellow based skin and must use a yellow based foundation to create a naturally flawless look.  Sacha Cosmetics is the only company in the world that has been successful in developing a range of purely 100% yellow based foundations and powder to guarantee a perfect match from the lightest to darkest skin tones.  Sacha’s range of extra moist Lipsticks, Lip Glosses and Lip Shines contain Vitamin E and natural healing agents to keep lips moist while providing maximum colour.  Sacha eye colours are highly pigmented so what you see in the pot is what you see on your skin.  Unlike most other brands Sacha's powder eye shadows can be used dry or wet as liquid eyeliner and are available in over 50 vibrant shades to suit every skin tone and create any look you desire from smoky and sexy to simple and sophisticated.  

Q: Can your hairdressers cut short hair? 

A:  Our award winning hair cutters specialise in cutting short hair, as well as medium, long and curly hairstyles.   

Q: Do your stylists do Hair and Make Up for Debs, School Formals, Weddings etc?

 A:  The hair and make up artists specialise in School Formals and Weddings. We are passionate about modern, retro and vintage looks and can help you choose a style to match your outfit and  theme. We also supply strip lashes and lipstick to purchase on the day.

Q: What is Perfection Smoothing Treatment?

 A: The Pravana Perfection system is a ‘semi permanent’ relaxation that in time fades out of the hair.  This treatment will last approximately 3 months and is an excellent nourishing treatment for your hair that smooths out frizz and cuts down your daily blow dry time.  This treatment is formaldehyde free.    

Q: Do you do Mobile Hair and Make-Up? 

A:  We prefer to do our work in the salon but can arrange a mobile service for you at a fee. Please call the salon for a quote.    

Q: What will help give my hair body?

 A:  Our favourite products are Schwarzkopf Plumping Lotion which goes on wet hair and blow dried in and Volume Up which goes in dry to give body at the roots.

Q: Are there any treatments for men? 

A: Yes! We are the home of the Finalist for the AHFA Men's Hairdresser of the Year. We offer men's cuts, beard trims, head shaves and colour and also stock Mr Smith and Schwarzkopf styling products and shampoos. 

Q: My vivid at home hair colour fades and is very high maintenance, what will help me?

A: We use and recommend Pravana Vivids. These brights last up to 3 weeks and we can custom make a touch up conditioner for you to take home to refresh your colour. The over the counter vivids don't last as long and you run the risk of build up in certain areas. We also recommend a Colour Lock Instant Treatment after your vivid. It locks in the colour, gives incredible shine and reduces fading so you get linger out of your vivid.

Q: I want a hairdresser than can give me silver grey hair. can you help me? 

A: The silver grey trend is not for everyone so make sure you really want it. Firstly we need to bleach up the hair to palest yellow. There needs to be no warmth in the hair for the grey to work. We find the best way is to tone in the grey with an Igora Royal toner. These types of colours fade over time but if the hair is light enough, then the colour will fade to a vanilla blonde. Nice! If you are not sure you want to go fully grey or if you have colour build up, we suggest you try a smokey brown first to see if you like the ashy tones. 

Q: Do I have to pay extra for a toner? 

A: Our pricing system is based on time and amount of colour used. Some people can get away without a toner but it's pretty rare. We recommend you get a toner after all blondes unless you have an issue why you wouldn't. We would like to discuss this with you if you have any queries.

Q: Why Amore Hair Extensions?

 A: Amore hair extensions use no glues, no waxes and no weaving and best of all will not damage you existing hair. They are reusable and are available in a wide range of thickness lengths and colours.  

Q: Can I bring my kids to the salon with me? 

A:  Sure! We are happy for children to come into the salon with you as long as they do not disturb the other patrons and respect our environment.